Privacy policy

Terms and conditions

Article 1

The conditions set out in the context of a mail order business apply to all sales concluded on the following website at www.vapestore.ch. Sales are prohibited for persons under the age of 18. By accepting these terms and conditions, you confirm that you are over 18 years of age.

Article 2

The prices of our products are quoted in Swiss francs (CHF), all taxes included, plus shipping and handling costs. Every order is payable in Swiss francs. Promotional prices: We may offer discounts on our products in a limited time frame. vapestore.ch reserves the right to change the prices of its products at any time, but products will be charged to the customer based on the prevailing price at the time the order is placed, subject to product availability. Information on the prices and availability of products is subject to change at any time and is given as an indication only. Products remain the property of vapestore.ch until the price of vapestore.ch has been collected in full.  

Article 3

We undertake to accept your order in the terms and conditions of sale described on our website www.vapestore.ch. You declare that you have read and accepted these conditions of sale before confirming your order. This means that when you confirm your order, you formally accept these conditions. When you confirm your order, you declare that you accept this article and the content of the conditions of sale described, without any exception. Unless otherwise recognizable, the data stored by vapestore.ch constitutes proof of all transactions of its customers. The data stored in the payment system constitutes proof of all financial transactions.  

Article 4

Our special offer products and prices are subject to stock availability. You will find information on product availability on our website when you add a product to your shopping cart for guidance. If a product is not available after you have confirmed your order, we will inform you by e-mail or telephone. You can then choose to change your order or simply cancel it. If a product is not available, your order will be canceled and your payment will be refunded immediately. In the event of a partial delivery, our customer service will contact you to make an arrangement for an exchange, refund or extension of the deadline.  

Article 5

Products will be shipped to the shipping address you specified during the checkout process. The shipping time includes the time required to process and prepare your shipment. If you order multiple products at the same time and they have different shipping times, the shipping time will be calculated based on the longest shipping time. vapestore.ch does, however, retain the option to split shipments. In this case, the customer will only be charged the shipping fees once. vapestore.ch is not liable for a delay in shipping by one of our providers. In case of shipping delay, we will inform you by e-mail. Any order not shipped within 30 days of order confirmation will be canceled unless otherwise stated and disclosed in the sales offer. In case of delivery problems, you must notify the transporter and vapestore.ch within three days of receiving the product. The standard shipping method is PostPack Economy. In case of loss of the package, no claim or new shipment can be made once it has been transmitted to the Swiss Post. In the event of damage during transportation, the customer must file a complaint with the carrier within three days of receipt of the product. The shipping time is given as an indication only. If this is longer than 30 days after completion of the sale, the sales contract can be canceled and the customer can ask for a refund of the invoice amount. Returns, exchanges or any product damaged during transportation, and without complaint from the customer after three days, will not be handled by vapestore.ch. The shipping costs include a participation fee for handling and packaging costs as well as postage costs.  

Article 6

Die Bezahlung Ihrer Bestellungen erfolgt per Kreditkarte (Visa, Master Card, Post Card PayPal, Kauf auf Rechnung oder Twint). Die Preise verstehen sich in Schweizer Franken, inkl. Mehrwertsteuer (MwSt.). Transportkosten sind im Preis nicht enthalten, ausser es sind andere Bedingungen aufgeführt. Die Vape AG behält sich jederzeit eine Preisanpassung und/oder Preisirrtümer vor.

Credit check and scoring:

Die Vape AG behält sich das Recht vor, zur Wahrung eigener Interessen im Rahmen der Kaufabwicklung Bonitätsauskünfte über den Kunden einzuholen und kann zu diesem Zweck Kundendaten an Dritte weiterleiten.

For this purpose, the personal data required for a credit check (first name, surname and address data) are transmitted to an external credit agency. CRIF AG, Hagenholzstrasse 81, 8050 Zurich, carries out a corresponding assessment of creditworthiness and credit standing based on mathematical-statistical procedures. The resulting information on the statistical probability of a payment default is included in the decision on the establishment, execution or termination of the contractual relationship.  

The credit check is carried out in compliance with the relevant data protection regulations and with special consideration for your legitimate interests. Please note that only CRIF AG can provide information about the data used to calculate your creditworthiness profile.

 

Purchase on account / reminder fees:

The invoice is payable within 30 days. The invoice shall be deemed to have been paid on time if the amount owed is in the recipient's account by the end of the last day of the payment period.

Wird die Zahlungsfrist nicht eingehalten, und wurde kein fester Verfalltag vereinbart, wird der Kunde durch Mahnung in Zahlungsverzug gesetzt. Bei Zahlungsverzug wird dem säumigen Kunden ein Verzugszins von 5% zuzüglich Mahngebühren von CHF 20 in Rechnung gestellt. Wird die Forderung auch nach Zustellung einer zweiten/dritten Mahnung nicht beglichen, behält sich die Vape AG das Recht vor, die Forderung unter Kostenfolge für den Kunden, an Dritte abzutreten oder mit dem Inkasso zu beauftragen.

Payment by installments:

When paying in installments, you can choose between two or three installments. A fixed fee of CHF 5.00 incl. VAT, in addition to the value of the shopping cart, will be charged for the installment payment method. We assign the claim for processing the installment agreement. The installments are to be paid as follows:

1. The installment is due within 10 days of the invoice date
2. The installment is due within 40 days of the invoice date
3. The installment is due within 70 days of the invoice date

In the event of default on an installment payment, the total amount is due for payment immediately.

If you have any further questions, please contact support@ip.ideal-payment.ch.

Example with three installments, with a shopping cart value of 1'500.00:

1. Installment 501.65.- (500.00.- goods maintenance + 1.65.- fee share) is due within 10 days of the invoice date
2. Installment 501.65.- (500.00.- goods maintenance + 1.65.- fee share) is due within 40 days of the invoice date
3. Installment 501.70.- (500.00.- goods maintenance + 1.65.- fee share) is due within 70 days of the invoice date

 

Legal prosecution/collection costs in the event of late payment:

The amount of the prosecution/collection costs is calculated on the basis of the outstanding claim:

Amount receivable in CHF	Prosecution/collection costs in CHF
0 - 150	max. 80.00
151 - 600	max. 175.00
601 - 1000	max. 230.00
1000.01 - 10'000	max. 860.00
from 10'000.01	9% of the outstanding receivable

 

Disclosure of personal data:

Your personal data will be passed on to the transport company commissioned with the delivery or the corresponding financial service provider as part of the contract processing, insofar as this is necessary for the delivery or payment of the goods.

Article 7

vapestore.ch is not liable in the event of force majeure, flood, fire or other partial or total disruption, in particular to postal, transportation and communication services.

Im Fälle eines Irrtums nach OR / Erklärungsirrtum: Die Vape AG behält sich das Recht vor, wenn aufgrund eines technischen Fehlers im Onlineshop (Backend & Frontend),Gutscheine,Rabattcodes deutlich zu niedrige Preise angepriesen wurden kann die Bestellung storniert werden. Die Vape AG hat die Pflicht die Kunden zu informieren, um weitere Schritte mit dem Kunden zu besprechen. Die Vape AG beruft sich hier auf das Art. 24 Abs. 1 Ziff. 1-3 OR. & Art 23. Dies geschieht nur wenn der Preis deutlich unter dem Marktpreis angeboten wird oder der Preisirrtum bei üblicher Sorgfalt für Sie als Kunde erkennbar gewesen wäre.

Article 8

All elements of the vapestore.ch website are the exclusive intellectual property of vapestore.ch. No one may copy, exploit, distribute or use the elements of the website. Visual or sound material from the website may also not be used. Hypertext links are prohibited unless vapestore.ch has given its formal permission in advance.

Article 9

Refunds of products corresponding to articles 5 and 10 will be made within 30 working days of receipt of the original products.